How to connect your Cloud Vicidial with your office Issabel PBX

How to connect your Cloud Vicidial with your office  Issabel PBX.

Vicidial is a powerful open-source call center software that is widely used by businesses to manage their call center operations. Issabel, on the other hand, is a popular open-source PBX (Private Branch Exchange) system that allows businesses to manage their phone systems. Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. In this blog post, we will guide you on how to connect your Cloud Vicidial with your office Issabel PBX.

Connecting your Cloud Vicidial with your office Issabel PBX can provide your business with a seamless communication solution that can help improve your call center operations. By following these simple steps, you can easily set up the connection between your Cloud Vicidial and your office Issabel PBX. This can help your business to streamline its communication processes and enhance customer service.

If  you are planning to run campaign from cloud Vicidial and your PRI or SIP Trunk is connected to your local Issabel PBX . and which is not having a public IP and its behind the NAT and your internet connection is giving you a dynamic IP.

So you can not make IP to IP SIP trunk .

So we can make a SIP trunk in Issabel which will register  with Cloud Vicidial .We are doing this  because of Cloud Vicidial is having Static Public IP and it will not change.So it will be easy to make SIP trunk. We are using registration with authentication.

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Asterisk SIP Troubleshooting command line

Asterisk SIP Troubleshooting command line .VOIP communication common protocol is SIP .

SIP Troubleshooting is very important in VOIP. Below are some basic command used in SIP Troubleshooting.

sngrip      Capture and Analyse SIP Packets on the Command Line

yum install sngrep
apt-get install sngrep

For more details visit :- https://falkus.co/2018/07/sngrep-capture-and-analyse-sip-packets/

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How to configure Vicidial Campaign Prefix Setting

How to configure Vicidial Campaign Prefix Setting . When you have configured the Carrier  and SIP Trunk  and you want to use that trunk in any campaign.

Then you have to configure the Prefix under the Campaign setting.

For Example I have configured the SIP trunk with Following setting .

Trunk

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How to connect SIP Trunk to old PBX with E1 Port

How to connect  SIP Trunk to old PBX with E1 Port or PRI Port. Thease days Telecom compinies are offering SIP Trunk to the consumers .Now users are having issues with there old model PBX which is having only E1 port  and does not support SIP trunk . or if SIP trunk is supported then … Read more

How to install Issabel on Centos 7

How to install Issabel on Centos 7 If you would like to install Issabel IP PBX on Cloud VPS . then  you have to choose Centos 7 64 bit while ordering VPS. then run the following commands. yum update yum -y install wget wget -O – http://repo.issabel.org/issabel4-netinstall.sh | bash   Source information :- https://forum.issabel.org/d/1145-install-in-a-vps

How to configure Cisco Phone 7975g with Asterisk

How to configure Cisco Phone 7975g with Asterisk

To work with asterisk Cisco Phone 7975g must be upgraded with SCCP to SIP firmware

Follow my old post 

1-  Download SIP Firmware for Cisco Phone 7975g

2- Configure TFTP server and upload SIP firmware

3- Boot Cisco Phone with SIP firmware after upgrade

4- configure SEP_MACaddress.cnf.xml file

5- Reboot the Cisco Phone .

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vicibox 10 time synchronization problem with your system

vicibox 10 time synchronization problem with your system

If you PHP time and DB time is matching and not syncing with system time

and its showing red line

If DB time is wrong it means that /usr/share/astguiclient/AST_update.pl script does not update DB value. Try to launch it manually and check for output.

If it throws error:

pattern match timed-out at /usr/share/astguiclient/AST_update.pl line 470

 

 

 

 

 

 

 

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Jio SIP Trunk Plan and Tarrif

Jio SIP Trunk is an IP-based voice service that allows you to make and receive calls through an IP PBX on a single channel with a scale from 10 to 5000 simultaneous calls. Jio SIP Trunk allows you to assign a unique number to each station with the ability to send and receive voice calls. … Read more