How to create scripts in Vicidial for Inbound or OutBound Campaign

How to create scripts in Vicidial for Inbound or Outbound Campaign

Script  will show the content which we will configure in the script screen on agent screen . when calling to  outbound campaign number or call is coming to inbound campaign .

for example I have created a script for outbound campaign to just just the agent name who is calling and to whom he is calling. its depends upon how much data you have related to the you are calling or receiving call.

Your script will show under script tab   as in below image .

Read more

How to configure firewall IPTABLES on Vicidial on cloud

How to configure firewall IPTABLES on Vicidial on cloud .

If you are hosting your Vicidial on the cloud then there are big issue with illegal’s SIP registration attacks and illegal’s calls issue.

So its better to block every thing  allow your IPs and RTP packets . this need to be done very carefully otherwise you will lock your self.

Here I am giving an example step by step . and I hope someone can come up some good addition to secure more .

Access your server by ssh

iptables -F
iptables -N SIP
iptables -A INPUT -i lo -j ACCEPT
iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT
iptables -A INPUT -s X.X.X.X -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -s 8.8.8.8/32 -p tcp --dport 22 -j ACCEPT
iptables -A INPUT -p udp --dport 5060 -j SIP
iptables -A INPUT -p udp --dport 5060 -j DROP
iptables -A INPUT -p udp --dport 5061 -j SIP
iptables -A INPUT -p udp --dport 5061 -j DROP
iptables -A INPUT -p udp --dport 10000:20000 -j ACCEPT
iptables -I INPUT 1 -i ens192 -p tcp --dport 80 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -I INPUT 2 -i ens192 -p tcp --dport 443 -m state --state NEW,ESTABLISHED -j ACCEPT
iptables -A SIP -s X.X.X.X/32 -j ACCEPT
iptables -P INPUT DROP
iptables -P FORWARD DROP
iptables -P OUTPUT ACCEPT
/sbin/service iptables save


Read more

How to Configure GOIP GSM Gateway on Vicidial Hosting on Cloud

How to Configure GOIP GSM Gateway on Vicidial Hosting on Cloud

If you are planning to use GOIP GSM gateway for outbound and inbound campaign and your Vicidial is hosted on the cloud.

you have to take following steps to use GOIP GSM gateway on the cloud.

1-  Go to Admin > Carriers > Add A New Carrier

Read more

How to setup your IT Infrastructure for Work From Home

How to setup your IT Infrastructure for Work From Home in low cost with open source secure industry standard technologies.

Here I am going to talk about talk about small and medium size offices and companies who are not able to invest big amount to upgrade or migrate there IT infrastructure  for there workers to work from home in the COVID pandemic .

There are few things mostly you are using in the office as IT infrastructure as end user. if that IT infrastructure is available at your home then mostly people can work from home easily.

I am taking a small office example scenario with 30 employees which  you require to work from home.

Simple small office network diagram .

Read more

How to enable call forwarding from SIP extension Softphone or Analog Phone

How to enable call forwarding from SIP extension Softphone or Analog Phone if you are using Asterisk PBX or Issabel PBX . From the Softphone or Analog Phone Dial *72 with number where you want to forward the call for example I want to forward my all calls on my mobile no 83199999 then i … Read more

how to configure sip trunk between cme and issabel

how to configure sip trunk between cme and issabel or how to configure sip trunk between cme and elastix.

Some time we require sip communication between Cisco CME and Asterisk servers to send and receive  calls to and from CME to Asterisk .

First we will configure Issabel side  with following steps. we will go through following steps .

1- Configure Trunk

2- Configure Outbound Routes

3-Inbound  Routes

Read more