VMware vSphere Update Manager logs
Login to vCenter server
Click Start > All Programs > VMware > Generate Update Manager log bundle.
A command prompt appears, displaying the progress of logs being collected. When the process is complete, the command prompt closes and you see a log bundle on the desktop of the server. The log file for VMware vCenter Update Manager shows as vum-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.
Goautodial 3.0 Getting Started Guide
Download the GoAutoDial CE 3.0 release from http://goautodial.com/download/ – Burn to CD using program like Nero on Windows or K3B on Linux and configure your server to boot from CD.
Before starting, please make sure machine is CONNECTED TO A NETWORK.
Boot machine from the GoAutoDial CD and hit Enter to get started.
The automated installer takes care of everything so you just need to wait for around 15 minutes depending on your hardware for the whole installation process to finish
Enter your desired root password
Halfway through the package installation
Installation Complete! Remove the installation CD then press ENTER to reboot.
After the reboot, you need to run an update. Type “yum update” on your console (see picture below). After the update completes, reboot your server.
By default DHCP is enabled. The IP of your server depends on what is assigned by your DHCP server.
GoAutoDial does not have a desktop manager installed so you need to access it via network from your workstation or login physically to the server.
1. via SSH or Putty type setup then Press Enter
2. Select Network Configuration
3. Edit Device
4. select eth0
5. click the SPACE Bar in your keyboard to unchecked the DHCP option after that input your Static IP
6. Edit DNS configuration
7.Then input DNS (e.g 8.8.8.8 / 208.67.222.222)
After saving the Network configuration Restart the Network services by running this command service network restart via SSH
1. via SSH or Putty type setup then Press Enter
2. select Timezone Configuration press enter
3. select Timezone then OK
4. after configuring your Timezone restart mysqld and httpd by typing /etc/init.d/mysqld restart and service httpd restart
5. after restarting mysqld and httpd type date to see Date and Time in your Server
Open your GoAutodial CE portal via a browser by putting the IP address on the address bar.
Login : admin
Password : goautodial|
1. Login to your portal as an administrator and Select TELEPHONY and CAMPAIGNS on the left side panel.
2. Click on ADD NEW CAMPAIGN and select the CAMPAIGN TYPE (Outbound).
3. Check the tickbox to manually edit the Campaign ID and Campaign Name
4. Browse to your Lead File directory, Select the Specific Country/Code then Select a Duplicate phone checker between Check for duplicates by phone in List ID and Check for duplicates by phone in all Campaign List then click Upload Leads once done.
5. Select the correct fields for your leads e.g. Phone Number, First Name, Last Name…
6. Lead status will be posted after you successfully uploaded your lead file, Click Next to proceed.
7. Select a preferred settings for your Campaign. For the Dial Method you can choose Manual, Auto_Dial or Predictive and for the Auto Dial Levelyou can choose Slow, Normal, Max or High. “Carrier to use for this Campaign” allows you to choose between Manually created carrier and an existing JustGoVoIP account for your campaign. Please note that only active carriers will appear/ will be shown. Click “Finish” once done.
For this guide we can use the following SIP account:
| Username: | 8001 |
| Password: | goautodial |
| Realm/Domain: | (Server IP) |
Please visit the links below for 2 of the most popular freely downloadable softphones,
1. On the GoAutoDial main page click Agent Login
2. Input the agent credentials below then click LOGIN.
| Agent Login: | agent001 |
| Agent Password: | goautodial |
After clicking on SUBMIT your softphone/extension will ring, ANSWER the call and you will hear “You are currently the only person in this conference” DO NOT HANG UP.
Note: You must input the correct credentials for the campaign name to show up. Click Refresh Campaign List to double check
3. Click Resume Button to start receiving calls if your campaign is using a Predictive dialing or Auto Dial method of dialing
4. To do Manual Dial click the Manual Dial Button on your agent interface
NOTE:
Dial Code
The highlighted “LIVE CALL” will be the key/basis to know if the call was successfully connected
5. Click Hangup Button on the agent portal to hangup the call and select a Call Disposition
NOTE: When you are done with your shift, click on the “Logout” button in the upper right corner of the
agent screen.
Default usernames and passwords
The author of this document does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed. Any consequences or results achieved directly or indirectly by this document or information are entirely your responsibility.
The author of this document does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product, or process disclosed. Any consequences or results achieved directly or indirectly by this document or information are entirely your responsibility.
Goautodial 2.1 Getting Started Guide
I found the below guide helpfull to start with GOautodial
Download the GoAutoDial CE 2.1 final release from http://goautodial.com/download/ – Burn to CD using program like Nero on Windows or K3B on Linux and configure your server to boot from CD.
Boot machine from the GoAutoDial CD and hit Enter to get started.
The automated installer takes care of everything so you just need to wait for around 15 minutes depending on your hardware for the whole installation process to finish
Starting package installation
Halfway through the package installation
Package Installation almost finished
Running post-install scripts
Installation Complete! Press Enter and remove the installation CD.
Goautodial does not have a desktop manager installed so you need to access it via network from your workstation, the server’s default IP Address is192.168.1.2
Open http://192.168.1.2/ using Firefox (We highly recommend using Firefox web browser)
Click ADMIN LOGIN
username: admin
password: goautodial
Default Gateway is not configured by default so you have to manually configure it, you can also change the IP Address from the same menu.
Click on Systems/Network > Configuration > eth0 config
Set the default gateway and click Go
If you changed the IP address of the server you also need to update the IP addresses entries in the database:
Click on Systems/Network > Configuration > Update Database IP
Before you can start dialing, you need to configure your carrier/trunk, if you do not have your own carrier yet you can sign up for an account athttp://goautodial.com/voip-store/
Click in VICIDIAL Admin > Admin > Carriers > Add A New Carrier
Below is a sample carrier configuration:
Registration String:
register => username:password@sip.goautodial.com:5060/username
Account Entry:
[goautodial] disallow=all allow=g729 allow=gsm allow=ulaw type=friend secret=password username=username host=sip.goautodial.com dtmfmode=rfc2833 context=trunkinbound qualify=yes insecure=very nat=yes
Dialplan Entry:
US:
exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _91XXXXXXXXXX,3,Hangup
UK:
exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _944,3,Hangup
Australia:
exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961,3,Hangup
Activate Newly created Trunk by setting Active = Y and click Submit
1. If this is the first time you will load leads, you need to create a List first, go to Lists > Add a New List and make sure you select the campaign you will use, for this guide you can use the default campaign TESTCAMP
See below for a sample .csv format list/leads file:
"PHONE NUMBER","FIRST NAME","LAST NAME ","ADDRESS1","CITY","STATE","POSTAL CODE" 2127773456,"first1","last1","Address 1","city","NY",12345 2127773456,"first2","last2","Address 2","city","NY",12345 2127773456,"first3","last3","Address 3","city","NY",12345 2127773456,"first4","last4","Address 4","city","NY",12345 2127773456,"first5","last5","Address 5","city","NY",12345
2. Go to Lists > Load New Leads > Browse the list file in .csv format > type the Listid you created in the List ID Override > type 1 in the Phone Code Override if you are calling US numbers > Select Custom Layout > Submit
3. Select the appropriate fields via the drop down menu then click OK TO PROCESS
If the loading of leads is successful you will see something similar to this:
Go to Campaigns > TESTCAMP
You can see that the leads are successfully loaded and there are currently 5 leads in the dial hopper.
If the dial hopper is not being populated try to set the Local Call Time to 24hours:
Campaigns > TESTCAMP > Detail view> Set the Local Call Time to 24 Hours > Submit
Below is a link for 2 of the most popular freely downloadable softphones, for this guide we can use the following SIP account:
Username: 8001
Password: goautodial
Realm/Domain: 192.168.1.2
1. Open http://192.168.1.2/ and click the AGENT LOGIN link:
2. Login using one of the default user accounts.
Phone Login: 8001
Phone Password: goautodial
User Login: agent001
User Password: goautodial
Campaign: TESTCAMP
After clicking on SUBMIT your phone/extension will ring, ANSWER the call and you will hear “You are currently the only person in this conference” DO NOT HANG UP.
3. If the campaign is configured as Manual/Preview dialing you will see the agent screen below, Click DIAL NEXT NUMBER > DIAL LEAD , If the campaign is configured for Predictive Dialing Mode just click the RESUME button to start receiving calls.
If the call is successful you will see the LIVE CALL indicator turn to GREEN, If you are in Predictive Dialing Mode you will hear a short beep sound every time a call comes in.
4. After each call click HANGUP reverse phone lookup and select a CALL DISPOSITION.
How to Install the noip Client on Linux
noip provides free Dynamic DNS services ( http://www.noip.com/remote-access) as DynDns was providing but its allow only three hostnames as free.
This guide will walk you through the installation and setup of the Dynamic Update Client (DUC) on a computer running Linux. If you are using Ubuntu or Debian Linux please check our support site for guides on their specific setup.
If you are using Ubuntu Linux, please click here.
Elastix Voicemail to Email not working
I was trying to configure my Elastix voicemail to send voicemail on Email. but the email was not being delivered to the my email address. I had configured properly my remote SMTP under mail configuration. I was able to send email from my elastix mail system and emails was being delivered to my email address.
But Voice mail was not being delivered to users email address.
I started troubleshooting I checked the log
tail -f /var/log/maillog
I found below error message
Apr 16 01:29:26 localhost postfix/qmgr[1820]: 6B600C90A91: from=<asterisk@pockw.localdomain>, size=813, nrcpt=1 (queue active)
Apr 16 01:29:49 localhost postfix/smtp[1937]: 6B600C90A91: to=<gkhanin@outlook.com>, relay=gkhan.in[173.254.220.66]:25, delay=23, delays=0.02/0.01/22/0.33, dsn=5.0.0, status=bounced (host gkhan.in[173.254.220.66] said: 550-Verification failed for <asterisk@pockw.localdomain> 550-The mail server could not deliver mail to asterisk@pockw.localdomain. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. 550 Sender verify failed (in reply to RCPT TO command))
Apr 16 01:29:49 localhost postfix/cleanup[1934]: 7537CC90A92: message-id=<20160415222949.7537CC90A92@pockw.localdomain>
Apr 16 01:29:49 localhost postfix/qmgr[1820]: 7537CC90A92: from=<>, size=3184, nrcpt=1 (queue active)
Apr 16 01:29:49 localhost postfix/bounce[1939]: 6B600C90A91: sender non-delivery notification: 7537CC90A92
Continue reading
How to configure Elastix Virtual FAX
Elastix is having inbuilt FAX services as HylaFAX . which provide a facility to send and receive fax through web or fax client software or email .
To configure Fax in Elastix you have to configure Virtual Fax , IAX extension, Email services ,Fax Client List.
1- Login in to the Elastix Server Click on Fax > New Virtual Fax
2- Fill all the information
EMC networker nsrvadp_save: Unable to find the VM with VM name
Application information attribute VADP_VM_NAME for client “<xyz>” is set to “<xyz.gkhan.in>”.
Trying to connect to the VM using VM name ‘< xyz.gkhan.in >’.
80398:nsrvadp_save: Unable to find the VM with VM name: < xyz.gkhan.in>.
Temporary directory ‘c:\mnt\<xyz>’ for VADP deleted.
To Solve this issue you have to: Continue reading
Use this procedure to manually switch an active VSM to standby in a dual supervisor system.
BEFORE YOU BEGIN
Before beginning this procedure, you must know or do the following:
•
You are logged in to the active VSM CLI in EXEC mode.
•You have completed the steps in the “Verifying that a System is Ready for a Switchover” section, and have found the system to be ready for a switchover.
•A switchover can only be performed when two VSMs are functioning in the switch.
•If the standby VSM is not in a stable state (ha-standby), then you cannot initiate a manual switchover. You will see the following error message: Continue reading
Nexus1000v Installation and configuration manual CLI
[gview file=”https://gkhan.in/wp-content/uploads/2016/03/n1000v_gsg_4setup_cli.pdf”]
LUN and Storage Group mapping rule for EMC VNX SAN Storage
Product:
CLARiiON AX Series, CLARiiON CX Series,CLARiiON iSCSI Array, VNX, VNXe.
Description:
The rule is that multiple hosts can access one Storage Group, but one host cannot access multiple Storage Groups.
1- One Host can be member of one Storage Group at one time ,it can not be member of multiple storage group
2- One LUN can be member of Multiple Storage Group at same time .
3- You can not connect one storage group to multiple HOST which is already connected to another storage group. this will create LUN connection fluctuation and disconnection.
Resolution:
For high availability, a server can connect to only one Storage Group per storage system at a time. If you connect a server that already connects to a Storage Group to another Storage Group, the server will disconnect from the first Storage Group. When disconnect a server from a Storage Group, and then connect it to a different Storage Group, the server can no longer perform I/O to the first Storage Group.
link :- https://lighthouse.emc.com/docs/DOC-14611