Interactive Voice Response (IVR) systems are essential for businesses looking to automate customer interactions. A professional and clear IVR prompt ensures that customers can navigate options effectively. If you already have a WAV file for your IVR prompts, you might need to convert it into a specific format compatible with your VoIP system or if you dont have wav files you can create using website Text to WAV converter https://www.narakeet.com/create/text-to-wav.html .
In this article, we’ll guide you through creating and converting IVR prompt audio files using two online tools: g711.org and 3CX Audio Converter.
Step 1: Understanding IVR Prompt Requirements
Before we dive into the tools, it’s important to understand that most IVR systems require audio files in a specific format. Common formats include:
- G.711 u-law (ULAW) or G.711 a-law (ALAW) codecs
- 8 kHz sample rate
- Mono channel (not stereo)
Having audio in the correct format ensures compatibility with VoIP systems, such as Asterisk, FreePBX, Grandstream, or 3CX.
If your existing IVR audio files are not in this format, you’ll need to convert them.