Fix: “Allowed Inbound Groups” Not Showing in VICIdial Campaigns

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If you’re setting up inbound or blended campaigns in VICIdial and you notice that the “Allowed Inbound Groups” option is missing or not appearing, don’t worry — it’s a common issue that can be easily fixed by checking two key campaign settings.

🔍 Step 1: Check Allow Inbound and Blended Setting

Go to your VICIdial Admin Panel and open the campaign you are working on.
Find the option “Allow Inbound and Blended”.

  • If it’s set to “N” (No), the system will hide all inbound group options.
  • Change it to “Y” (Yes) to allow the campaign to handle both inbound and outbound calls.

✅ Correct setting:

Allow Inbound and Blended: Y

Once you enable this, VICIdial will allow agents in the campaign to handle inbound calls, and the “Allowed Inbound Groups” section will become visible.

🔧 Step 2: Verify Dial Method is Not Set to Manual

If you’ve already enabled inbound/blended mode but the inbound groups still don’t appear, check your Dial Method.

Go to:

Campaigns → Modify Campaign → Dial Method

If the dial method is set to “MANUAL”, VICIdial won’t activate inbound or blended functionality.

Change the Dial Method to one of the following:

  • RATIO
  • ADAPT_HARD_LIMIT
  • ADAPT_TAPERED
  • ADAPT_AVERAGE
  • INBOUND_MAN

✅ Recommended setting for blended campaigns:

Dial Method: RATIO

After saving these changes, refresh the campaign settings — you’ll now see your Allowed Inbound Groups list appear, and you can select the inbound queues you want agents to handle.

🧠 Why This Happens

In VICIdial, inbound group visibility depends on how the campaign is configured.
If the system detects a manual-only campaign or a non-blended configuration, it automatically hides inbound group options to prevent conflicts with outbound-only logic.

So, both the following must be true:

  1. Allow Inbound and Blended = Y
  2. Dial Method ≠ MANUAL

Only then will the Allowed Inbound Groups section appear and work correctly.

📸 Example Screenshots

  • Allowed Inbound Groups section
    (shows available inbound queues like AGENTDIRECT or custom groups such as LKClinic)
  • Allow Inbound and Blended option
    (must be set to Y)
  • Dial Method selection
    (should not be MANUAL — use RATIO or ADAPT)

✅ Summary of Fix

IssueSolution
Allowed Inbound Groups not visibleSet “Allow Inbound and Blended” to Y
Option still missingChange “Dial Method” from MANUAL to RATIO or ADAPT
Inbound calls not routingCheck campaign and agent inbound group assignment

💡 Final Tip

After applying these settings, always reload the campaign and test with a logged-in agent to confirm inbound call routing works correctly.
If inbound calls still don’t connect, check your Inbound DID configuration and ensure that the DID is routed to the correct Inbound Group.

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