How to configure UCCX Simple Auto Attendant

How to configure UCCX Simple Auto Attendant

I  am going to configure UCCX and CUCM for simple Auto Attendant using inbuilt script (aa.aef) in Cisco UCCX. I am not making any restriction so I am not using CSS and Partition to make it very simple .

we need to go through following steps .

  • Creating UCCX Call Control Group (CTI Ports in CUCM)
  • Adding  UCCX Script Application
  • Adding UCCX Trigger (CTI Route Point in CUCM)
  • Make a Test Call to Auto Attendant

Before going above steps  UCCX basic configuration  should be done as AXL, JTAPI and RMCM integration. As it is the POST  UCCX configuration after installation  .

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