Category Archives: Vicidial

Integrating VICIdial with CRM: Solving Custom Field and Data Sync Issues

VICIdial is one of the most powerful and widely used open-source dialer platforms for call centers. It supports inbound, outbound, and blended campaigns and is trusted by organizations worldwide. However, when VICIdial is used without proper CRM integration, critical customer … Continue reading

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How to Remove +91 / 91 from Incoming Caller ID in VICIdial (Fix Lead Matching Issue)

Problem Overview In many VICIdial installations in India, inbound calls arrive with the caller ID in E.164 format, such as:

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How to Retrieve VICIdial Admin Password from MySQL Database

Losing or forgetting the VICIdial admin password is a common issue, especially when systems are handed over between teams or managed by multiple administrators. Fortunately, VICIdial stores user credentials in its MySQL database, and an administrator with server access can … Continue reading

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Fix: “Allowed Inbound Groups” Not Showing in VICIdial Campaigns

If you’re setting up inbound or blended campaigns in VICIdial and you notice that the “Allowed Inbound Groups” option is missing or not appearing, don’t worry — it’s a common issue that can be easily fixed by checking two key … Continue reading

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How to Connect VICIdial with a Grandstream UCM Trunk

If you have a Grandstream UCM PBX and want to send all outbound or inbound calls to your VICIdial server, you can easily do it by creating a SIP trunk between the two systems.In this guide, we’ll show how to … Continue reading

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How to install Wireguard on Vicidial 11

Vicidial 11 is installed on openSUSE Leap 15 . Let’s go step-by-step to install WireGuard on openSUSE Leap 15, openSUSE uses zypper . 🧩 Step 1: Update your system Run this first: ⚙️ Step 2: Install WireGuard package WireGuard is … Continue reading

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