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Tag Archives: vicidial
How to Retrieve VICIdial Admin Password from MySQL Database
Losing or forgetting the VICIdial admin password is a common issue, especially when systems are handed over between teams or managed by multiple administrators. Fortunately, VICIdial stores user credentials in its MySQL database, and an administrator with server access can … Continue reading
How to configure Tata SIP trunks in VICIdial — registered and peer setups (safe examples)
Quick overview: Register vs Peer Registration (client registers to provider) Peer / No registration Before you start — redaction note All examples below use placeholders: 1) Example — Peer (no registration) trunk (redacted) VICIdial Carrier (Account Entry) — set Protocol … Continue reading
Posted in IP Telephony
Tagged asterisk, SIP Peer, SIP Registration, SIP Trunk, Tata Trunk, Telephony Security, vicidial, VoIP
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🛠️ VICIdial 11 AGI Error Fix: “Failed to execute /usr/share/asterisk/agi-bin/agi-DID_route.agi”
🔍 Problem Description While configuring or running VICIdial 11, you may encounter the following error in your Asterisk logs: ⚠️ Cause of the Error This error occurs because the AGI directory (/usr/share/asterisk/agi-bin/) or the AGI scripts (like agi-DID_route.agi) are missing.These … Continue reading
How to Update VICIdial IP After Restoring Backup on a New Server
If you’ve taken a VICIdial backup from one server and restored it on another machine with a different IP address, you’ll need to update the server IP inside VICIdial’s configuration and database tables. Without doing this, agents, phones, and campaigns … Continue reading
Posted in IP Telephony
Tagged asterisk, call center, server migration, vicibox, vicidial
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MANUAL DIAL option not showing on Agent Screen on Vicidial
MANUAL DIAL option not showing on Agent Screen on Vicidial. When Agent login in to campain and he is not getting MANUAL DIAL option on the screen
Vicidial error You do not have permission to be here: |6666|GOOD|
You do not have permission to be here: |6666|GOOD| above error comes due to by mistaken you have change the value under user properties API Only User to 1 it should be as below solution you have to change it … Continue reading
Goautodial 2.1 Getting Started Guide
Goautodial 2.1 Getting Started Guide I found the below guide helpfull to start with GOautodial Requirements Download the GoAutoDial CE 2.1 final release from http://goautodial.com/download/ – Burn to CD using program like Nero on Windows or K3B on Linux … Continue reading